Ordering and Payment:
What payment methods do you accept?
We accept debit/credit cards, Google Pay, Apple Pay, PayPal, and Stripe for your convenience.
How long does it take to process and ship orders?
Our standard processing time is 1 to 3 business days, but we aim to ship within 1 business day.
Do you offer international shipping?
Currently, we only ship within Australia.
What is your return or refund policy?
Our refund policy lasts for 30 days. If 30 days have passed since your purchase, we regret that we cannot offer a refund or exchange.
Shipping and Tracking:
Can I track my order?
Yes, you will receive an email with a tracking link once your order has been shipped.
Do you offer discounts for bulk orders?
Yes, check our 5kg, 12.5kg, and 20kg bags of flours for better pricing than the 1kg option.
Contact and Support:
How can I contact you for support or inquiries?
You can reach us via email at info@thesourdoughscience.com or through the WhatsApp button on every page of our website.
Product Information:
Are your products suitable for those with gluten intolerance or allergies?
While we cannot guarantee 100% wheat-free products due to manufacturing processes, we do offer gluten-free flour options.
Are your products suitable for vegetarians or vegans?
Yes, our sourdough products are suitable for both vegetarians and vegans.
VIP Program:
Do you have a loyalty program?
Yes, on your second order, you become a VIP customer, receiving a 5% discount on each subsequent order. Plus, for every dollar spent, you’ll collect 1 point, and once you reach 500 points, you’ll get $20 off your next order.
Pick-Up Options:
Can I choose to pick up my order in person?
Yes, you can select the pick-up option during checkout.
Where can I pick up my order and what are the hours?
Pick-up is available in Coomera during business hours (Tuesday to Friday, 10 am to 4 pm). We offer flexibility for after-hours pick-up if you inform us in advance. You can also collect during our workshops in Helensvale, Salisbury (Brisbane), and Currumbin.
How do I schedule a specific pick-up time?
You will receive an email with pick-up instructions.
Is there a minimum lead time for pick-up orders?
We recommend placing pick-up orders at least 24 hours in advance.
What safety measures are in place for contactless pick-up?
Your order will be placed outside, inside a gate, and unlocked for contactless collection.
Can I change my delivery option to pick-up after placing my order?
Yes, you can make this change.
Do I need to bring identification for pick-up?
No identification is required.
How can I contact you for urgent pick-up questions?
• For urgent inquiries regarding pick-up orders, please text or leave a voicemail at 0492936808.