Please read before placing an order

Order Collection and Communication Policy

• Email Notifications: Upon placing an order, you will receive an email confirmation from us. If you do not receive this email, it’s your responsibility to contact us to confirm your order details. We cannot be held responsible for missed communications due to incorrect email addresses provided at checkout. If no contact is made within 15 days from the order date, we will issue a store credit as per our policy.

• Unclaimed Orders: If you’ve chosen to pick up your order but haven’t collected it within 15 days of purchase, we will return the item to our stock. In such cases, we’ll issue you a store credit for the full amount of your purchase. Please note, refunds will not be provided for unclaimed orders.

• Order Details and Communication: Accuracy in order details is crucial for a smooth transaction. If there’s an issue with your order (e.g., incorrect address or missing information), we’ll reach out via email to resolve it. If we don’t receive a response within 15 days, the same policy of issuing a store credit will apply. It’s important to ensure that your contact information is correct and to check your email (including spam/junk folders) for our communications

Change of Mind or Ordering Mistake Policy

Handling Order Mistakes and Change of Mind:

• • Refund with Processing Fee: If a customer has a change of mind or makes an ordering mistake and prefers a refund, a $20 processing fee will be deducted from the refund amount. This fee covers the administrative costs associated with processing the refund.
  • Store Credit Option: Alternatively, if the customer opts not to proceed with a refund, we offer store credit for the full value of the original order. This credit can be used for any future purchases on our website, offering flexibility and a range of options to our customers.

• Shipping Limitation for Heavy Orders: To avoid unexpectedly high shipping costs for our customers, we typically do not ship items weighing over 5kg. We encourage our customers to review shipping options and limitations before finalizing their checkout to ensure clarity and satisfaction with their order

We’re here to assist you every step of the way. If you have any questions or need to update your order details, please don’t hesitate to get in touch with our customer service team.

These Terms of Service govern your use of the website located at https://thesourdoughscience.com and any related services provided by The Sourdough Science.

By accessing https://thesourdoughscience.com, you agree to abide by these Terms of Service and to comply with all applicable laws and regulations. If you do not agree with these Terms of Service, you are prohibited from using or accessing this website or using any other services provided by The Sourdough Science.

We, The Sourdough Science, reserve the right to review and amend any of these Terms of Service at our sole discretion. Upon doing so, we will update this page. Any changes to these Terms of Service will take effect immediately from the date of publication.

These Terms of Service were last updated on 30 November 2024.

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:

modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;

remove any copyright or other proprietary notations from any materials and software on this website;
transfer the materials to another person or “mirror” the materials on any other server;

knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service The Sourdough Science provides;

use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;

use this website or its associated services in violation of any applicable laws or regulations;

use this website in conjunction with sending unauthorized advertising or spam;

harvest, collect, or gather user data without the user’s consent; or

use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to The Sourdough Science and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms of Service, and may be terminated by The Sourdough Science at any time.

Liability

Our website and the materials on our website are provided on an ‘as is’ basis. To the extent permitted by law, The Sourdough Science makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall The Sourdough Science or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if The Sourdough Science or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. The Sourdough Science does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

The Sourdough Science has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by The Sourdough Science of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms of Service immediately upon written notice to you for any breach of these Terms of Service.

Severance

Any term of these Terms of Service which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms of Service are governed by and construed in accordance with the laws of QLD. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.